Privacy Policy
How we collect, use, and protect your personal information when you use our service.
Who we are
VeteransHearingClaims.co.uk ("we", "us", "our") is an introducer service that connects eligible UK military veterans with regulated solicitors and audiologists regarding potential hearing loss or tinnitus compensation claims.
Veterans Hearing Claims, +44 1274 742999, and registered address.What information we collect
When you complete our eligibility form or request a callback, we may collect:
- Your name
- Contact details (phone number, email address, postal address)
- Date of birth
- Details of your military service (branch, dates served, role)
- Information about your hearing loss or tinnitus symptoms
How we use your information
We use your information to assess your eligibility, contact you about your enquiry and, with your consent, pass your details to a partner solicitor and/or audiologist so they can contact you about your potential claim.
Who we share your information with
We share your information with our panel of regulated solicitors and audiology providers for the purpose of assessing and progressing your claim. We do not sell your data to third parties for marketing purposes.
Details of our current panel of regulated solicitors and audiology providers are available upon request.Legal basis for processing
We process your personal information under the UK General Data Protection Regulation (UK GDPR) based on your consent, our legitimate interests in providing our services, and where necessary to take steps prior to entering into a contract with one of our partner solicitors.
How long we keep your data
We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes and enforce our agreements.
[Insert your specific data retention period if applicable.]Your rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request the deletion of your personal data where applicable.
- Restrict or object to the processing of your personal information.
- Request the transfer of your data to another organisation where appropriate.
- Withdraw your consent at any time where processing is based on consent.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.
- Email: info@veteranshearingclaims.com
- Telephone: +44 1274 742999
- Address: [Insert Registered Address]
Complaints
If you are unhappy with how we have handled your personal information, we would appreciate the opportunity to address your concerns first. However, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.
You can find more information or submit a complaint by visiting the Information Commissioner's Office (ICO) website.